Introduction

Takesure Painters respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

By using our website at takesurepainters.co.za or engaging our painting and waterproofing services, you acknowledge that you have read and understood this Privacy Policy.

Responsible Party

For the purposes of POPIA, the responsible party for the processing of your personal information is:

Business Name: Takesure Painters

Service Area: Pretoria East, Gauteng

Telephone: +27 84 742 6545

Email: takesuregurajena7@gmail.com

Website: takesurepainters.co.za

Personal Information We Collect

Takesure Painters collects personal information that is necessary to provide our painting and waterproofing services. The types of information we may collect include:

Contact Information

Your full name, telephone number, email address, and physical or property address.

Property Information

Details about your property relevant to providing a quotation, including property type, size, number of rooms, and the condition of surfaces to be painted.

Communication Records

Records of telephone calls, WhatsApp messages, emails, and other correspondence between you and Takesure Painters.

Quotation and Payment Information

Details related to quotations issued, work completed, invoices, and payment records.

Website Usage Data

Information collected automatically when you visit our website, including IP address, browser type, pages viewed, and time spent on the site. This data is collected through cookies and similar technologies.

How We Use Your Information

Takesure Painters processes your personal information for the following purposes:

Providing Services

To prepare quotations, schedule work, communicate project details, and deliver our painting and waterproofing services at your property.

Communication

To respond to your enquiries via telephone, WhatsApp, or email and to follow up on quotations or completed work.

Record Keeping

To maintain records of quotations, invoices, and project documentation as required by South African tax and business legislation.

Website Improvement

To analyse website usage patterns and improve the content, functionality, and user experience of takesurepainters.co.za.

Legal Compliance

To comply with applicable laws, regulations, and legal processes in South Africa.

Legal Basis for Processing

Takesure Painters processes your personal information on the following legal grounds as defined by POPIA:

Consent

When you contact us to request a quotation or engage our services, you consent to the collection and processing of your personal information for the purposes described in this policy.

Contractual Necessity

Processing is necessary to fulfil our obligations under a service agreement, including preparing quotations, scheduling work, and issuing invoices.

Legitimate Interest

Processing is necessary for the legitimate business interests of Takesure Painters, such as maintaining client records and improving our services, provided this does not override your rights and interests.

Legal Obligation

Processing is necessary to comply with South African tax, employment, and business legislation.

Sharing of Personal Information

Takesure Painters does not sell, rent, or trade your personal information to third parties. We may share your personal information in the following limited circumstances:

Service Providers

With trusted third-party service providers who assist in operating our website or conducting our business, such as web hosting providers and accounting services. These parties are bound by confidentiality obligations.

Legal Requirements

When required by law, regulation, or court order, or when disclosure is necessary to protect the rights, property, or safety of Takesure Painters, our clients, or others.

Subcontractors

With subcontractors or team members involved in delivering services at your property, limited to the information necessary to complete the work.

Cookies and Website Tracking

The Takesure Painters website uses cookies and similar technologies to improve your browsing experience and to analyse website traffic. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential Cookies

Required for the website to function correctly. These cannot be disabled.

Analytics Cookies

Used to understand how visitors interact with the website, including pages visited and time spent. This data is anonymised and used solely to improve website content and performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect your experience on certain parts of the website.

Data Retention

Takesure Painters retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable South African legislation.

Client Records

Quotations, invoices, and project records are retained for a minimum of 5 years as required by South African tax legislation (Income Tax Act and VAT Act).

Communication Records

Emails, WhatsApp messages, and call records relating to active or recent projects are retained for 2 years from the date of project completion.

Website Data

Analytics data is retained in anonymised form for up to 26 months.

Once the retention period has expired, personal information is securely deleted or anonymised.

Data Security

Takesure Painters takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include:

Digital Security

Password-protected devices and accounts, encrypted email communication where available, and secure website hosting with SSL/TLS encryption.

Physical Security

Physical documents containing personal information are stored securely and accessible only to authorised personnel.

Access Control

Access to personal information is limited to individuals who require it to perform their duties.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. Takesure Painters cannot guarantee absolute security of your personal information.

Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the following rights regarding your personal information:

Right to Access

You may request confirmation of whether Takesure Painters holds personal information about you and request a copy of that information.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion

You may request that your personal information be deleted where it is no longer necessary for the purpose for which it was collected, subject to any legal retention requirements.

Right to Object

You may object to the processing of your personal information on reasonable grounds, unless legislation permits such processing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to Lodge a Complaint

You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed in violation of POPIA.

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za

To exercise any of these rights, contact Takesure Painters using the details provided in the Responsible Party section of this policy. We will respond to your request within 30 days.

Direct Marketing

Takesure Painters does not send unsolicited marketing communications. If you have provided your contact details while engaging our services, we may contact you regarding follow-up maintenance, seasonal offers, or related painting services. You may opt out of such communications at any time by contacting us via email or telephone.

Third-Party Links

The Takesure Painters website may contain links to external websites, including Wikipedia reference articles and Google Maps. These third-party sites operate under their own privacy policies. Takesure Painters is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any site you visit through links on our website.

Children’s Privacy

Takesure Painters does not knowingly collect personal information from children under the age of 18. Our services are directed at adult property owners and managers. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

Takesure Painters reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with an updated revision date. Continued use of our website or services after changes are published constitutes acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how your personal information is protected.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns about how your personal information is handled, contact Takesure Painters: